Frequently Asked Questions

Standard shipping typically takes 3-5 business days within the US. Express shipping is available for 1-2 business day delivery. International shipping times vary by destination.

Yes! We offer free standard shipping on all orders over $100 within the United States.

Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order by logging into your account.

Yes, we ship to many countries worldwide. International shipping rates and times vary by destination. Customs fees may apply.

We offer a 30-day return policy for unworn items in their original condition and packaging. Custom orders and engraved items are final sale.

Contact our customer service team at returns@albestatejewlery.com with your order number. We'll provide you with a prepaid return label and instructions.

Yes, exchanges are available for different sizes or styles within 30 days of purchase. Simply contact us to arrange the exchange.

Yes, all our diamonds are ethically sourced and conflict-free. We follow the Kimberley Process and work only with certified suppliers.

We use 14k and 18k gold (yellow, white, and rose), sterling silver, and platinum. All metals are nickel-free and hypoallergenic.

Store your jewelry in a cool, dry place away from direct sunlight. Clean with a soft cloth and avoid contact with perfumes, lotions, and harsh chemicals. We recommend professional cleaning once a year.

Yes, we offer repair services for all Albestate jewelry. Contact us for a quote and shipping instructions.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secured with SSL encryption.

Absolutely. We use industry-standard SSL encryption and never store your full credit card details. Payments are processed securely through Stripe.

Yes, we offer flexible payment plans through Affirm and Klarna for qualifying purchases. Choose your plan at checkout.